Changing the Way Construction Happens on City Streets

Kendall Square

CUSTOMER SUCCESS STORY

Changing the way construction happens on city streets

Managing disruptive construction in the most innovative neighborhood on Earth

Kendall Square in Cambridge, Massachusetts is undergoing a 7 to 10 year construction project that will reinvigorate the neighborhood. Even before they broke ground, project managers knew that the project would mean construction noise, traffic diversions, and other inconveniences for the people who live and work in Kendall.

Keeping the community updated, throughout the entire process

On coUrbanize, administrators regularly share information with project abutters, neighbors, and other community members who spend time in Kendall Square. They post construction updates with custom visualizations online – and automatically share them directly with hundreds of project followers. Community members can also find out what’s going into the newly constructed spaces, and stay up to date on construction hours and future plans for programming.

Keeping the community updated, throughout the entire process

On coUrbanize, administrators regularly share information with project abutters, neighbors, and other community members who spend time in Kendall Square. They post construction updates with custom visualizations online – and automatically share them directly with hundreds of project followers. Community members can also find out what’s going into the newly constructed spaces, and stay up to date on construction hours and future plans for programming.

By offering a central project platform for community members to find up-to-date project information, the project team can handle issues and respond to feedback quickly, so they know that stakeholders are happy during the construction process.

Anticipating issues before they happen

Using coUrbanize’s commenting features, project administrators can easily respond to community members’ questions and concerns. An open dialogue creates opportunity for the project team to address emotions and misconceptions with data and facts, building trust with the community and keeping the project on track.